Shipping options
RomanticGifts.TheAnniversaryRose.com offers several shipping services depending on your desired delivery time. Shipping charges are based on the size and weight of your order, which delivery option you choose, and the destination. Here is a breakdown of our shipping charges:
Delivery times to APO/FPO addresses may vary significantly.
Delivery
Our primary method of shipping is UPS, we ship almost all packages USPS. This method will reach any address in the continental U.S. in 1 -4 days. At our sole discretion, at times we may ship using UPS or FedEx.
- Federal Express (FedEx)
- United Parcel Service (UPS)
- United State Postal Service (USPS)
- Some merchandise shipped will require a signature upon receipt.
- In-stock merchandise is usually shipped within 1 business day, excluding weekends and holidays. There can be shipping delays due to increased order volume at peak times, such as but not limited to Valentine's, Mother's Day, Fathers Day and Christmas.
Return Policy
- First call or email with order # , contact info.
- Return merchandise must be within 30 days from delivery.
- Defective merchandise must be reported within 5 days.
- All merchandise must be returned in its original packaging.
- Returns are accepted for exchange, credit or refund
- Any merchandise used, worn, or not in the same condition as shipped cannot be returned.
- Special orders or custom merchandise such as personalized items are returnable for exchange only.
Claimes for Damaged or Lost Shipments
- RomanticGifts.TheAnniversaryRose.com is not responsible for claims on products that are damaged or lost during shipment once they leave our dock. All products shipped will be insured for their purchase value stated on your invoice. Any and all claims will be the responsibility of the consumer to initiate. Notify RomanticGifts.TheAnniversaryRose.com of any product damaged or lost during shipment immediately. A delay in notifying BasketKaseGifts.com could jeopardize settlement of the claim through the carrier. Upon request, RomanticGifts.TheAnniversaryRose.com will send the customer any documentation available that may help facilitate processing the claim.
Guarantee
- We take great care in inspecting each individual product before it is packaged and shipped. This way we assure that you, the customer, are receiving the finest quality products and gifts to give your loved ones. All products that RomanticGifts.TheAnniversaryRose.com sells are guaranteed to be genuine, and as described.